Studying Costs and Services. Using BPR to cut the waste from processes and build a University for the future

Studying Costs and Services. Using BPR to cut the waste from processes and build a University for the future: "The university had suffered from reducing student numbers as a result of changes in the market place. Since it was formed it had endeavoured to be at the forefront of progress in academic delivery and customer access, encompassing a modular approach to education provision. However, competition for students has become increasingly fierce and other universities were rapidly catching up as the sector became more commercial in its approach."